FAQ
1) How long are shipping times?
2) Where is your company located?
3) Is shipping really free?
4) What's your return policy?
5) Can I cancel my order?
6) Will I receive a tracking number after I place my order?
7) What happens if I receive the wrong item?
8) Do you offer exchanges?
We work with suppliers around the world to source high quality products. Our suppliers typically ship items within one to five days of receiving an order. Items manufactured and distributed by Wilsons Square are typically processed and shipped within 2-3 business days.
In both cases, as soon as your product ships, you'll receive a tracking number via email.
2) Where is your company located?
Our company located in Brandon, MS while our supplier warehouses are located across the United States, Europe, and China.
Yes! You don't need to worry about any hidden costs at checkout. We always have you covered with free shipping!
4) What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
5) Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
6) Will I receive a tracking number after I place my order?
Yes, all customers will receive an order tracking number to the email they provide during checkout.
7) What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
8) Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
9) How can I pay?
We accept all major credit cards: Visa, MasterCard, and Discover. We also accept PayPal.